Shipping policy
At LeTiva, we take special care in packing every order securely so that your products reach you safely and beautifully.
Order Processing
Orders are generally processed and dispatched within 1–3 business days after order confirmation. During festivals, sales, exhibitions or high-order periods, processing may take slightly longer.
Delivery Time
Once dispatched, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.
Delivery timelines are estimates and may occasionally be affected by courier delays, weather conditions, public holidays or other circumstances beyond our control.
Shipping Charges
Applicable shipping charges, if any, will be communicated or displayed at checkout before the order is confirmed.
Order Tracking
Once your order has been dispatched, tracking details will be shared with you wherever available.
Fragile Products
Many LeTiva products are delicate glassware, tableware and serveware. We take extra care to securely pack fragile products before dispatch.
Please inspect your order immediately upon delivery. In case an item arrives damaged, defective or incorrect, please contact us within 24 hours of delivery.
We strongly recommend recording an unboxing video from the moment the sealed package is opened, as this helps us assess and resolve damage or incorrect-item claims quickly.
For complete details regarding damaged products, replacements and refunds, please refer to our Return & Refund Policy.
Incorrect or Incomplete Address
Customers are responsible for providing complete and accurate shipping information. LeTiva cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided at the time of ordering. Additional shipping charges may apply if an order needs to be re-shipped.
Contact Us
For any shipping-related questions, please contact us:
Email: contact.letiva@gmail.com
WhatsApp/Phone: +91 9817103299