Refund policy

At LeTiva, we carefully inspect and pack every order before dispatch. As many of our products are delicate and fragile, we currently do not accept returns or exchanges for change of mind, personal preference, or minor variations in colour, texture, finish or appearance.

Damaged, Defective or Incorrect Items

In the unlikely event that your product arrives damaged, defective, or you receive an incorrect item, please contact us within 24 hours of delivery at contact.letiva@gmail.com or WhatsApp us at +91 9817103299.

To help us resolve the issue, an unboxing video showing the sealed package being opened along with clear photographs of the damaged/incorrect item and packaging must be provided.

Once the claim is reviewed and approved, we will arrange a replacement where possible. If a replacement is unavailable, an appropriate refund may be issued.

Please do not return any product without contacting us first. Items sent back without prior approval will not be accepted.

Cancellations

Orders may be cancelled only before they have been dispatched. Once an order has been shipped, cancellation requests cannot be accepted.

Sale & Special-Order Items

Sale items, customized items and products specially sourced or ordered at a customer's request are not eligible for return or exchange, except where they arrive damaged or incorrect.

Refunds

Where a refund is approved, it will be processed to the original payment method. Please allow 7–10 business days after approval for the refund to reflect, depending on your bank or payment provider.

For any questions regarding an order, please contact us at contact.letiva@gmail.com